1. Meet your design consultant via Zoom. Together, you’ll go over your initial ideas and we’ll piece together a better understanding of you as a couple, and your ideas.
2. View sample designs and discuss personalisation. We have a number of sample designs and will tailor a selection for your tastes. With a high quality camera and macro cameras, we’ll show you our sample designs, or welcome your own ideas.
3. View a selection of diamonds or gemstones. Our gemmologists will source a selection of potential centre stones that offer optimal beauty and value for money. See each stone under magnification, and your consultant will point out the individual characteristics and any flaws to be noted.
4. Thinking time. You may be ready to place your order at your first consultation. Alternatively, you might want a further consultation or some time to mull it all over. We’re happy for you to take your time and your consultant will keep in touch, on hand to answer any further queries.
5. Finalise the details. Bespoke designs may require CAD, which you can approve or amend. Once you’re happy to go ahead, we’ll start the production of your ring. Crafted, set and finessed by our goldsmiths in 4 to 5 weeks.

online consultation is typically 30 minutes . We book out one hour in our consultants' diaries to ensure you have plenty of time to discuss your ring.

There's no pressure to make your decision by the end of the consultation - we invite you to have some thinking time before confirming your order.

Yes, we operate by appointment as it ensures we are well prepared for your appointment, and will tailor your consultation to you. Booking an appointment also avoids disappointment and ensures we’ll have a design consultant free to see you and guide you through the process.

We can accept same day bookings depending on availability, but advise you book at least a few days ahead of your desired appointment time. Please note that weekday evening and Saturday appointments tend to book up one or two weeks in advance.

Please let us know if you can no longer make your appointment by emailing sales@hisandhersdiamonds.co.uk. 

Lab diamonds are a human made alternative to traditionally mined diamonds, and are considered 100% real diamonds, identical to those found in nature. The natural growth of a diamond is simulated under lab conditions, using intense pressure and heat.

The only way a natural and lab grown diamond can be told apart is using sophisticated machines like DiamondSure and DiamondView, which uses UV radiation to essentially scan the diamond for tell tale signs it has been formed in a lab - traits the naked eye could not see.

Thanks to the efficiency of their production, lab diamonds can retail between 40% to 60% less than natural diamonds. They also guarantee ethical production and require far less land use than mining.

At His&Hers Diamonds, we only work with GIA certified diamonds, or IGI certified lab diamonds. Both IGI and GIA diamonds are engraved with a serial number that is only visible under magnification - this number will correlate to the certificate that comes with the diamond. You should check the IGI or GIA number of your diamond under a microscope before and after the diamond is set, where possible.

The GIA is a non-profit organisation, regarded as the best, strictest diamond graders worldwide. This means you won’t overpay for a diamond that doesn’t live up to its standards, and will receive a detailed certificate outlining the diamond’s unique characteristics. We always recommend choosing GIA certified diamonds, if you’re planning on buying a natural diamond.

IGI are considered the best option for lab diamonds, as they provide a more in depth analysis and grading than the GIA currently offer. We advise choosing GIA or IGI for lab diamonds.

Yes, the natural diamonds we work with are GIA certified. We work with GIA certified diamonds as the GIA are a non-profit organisation, considered the strictest, most accurate grading laboratory in the world.

For lab diamonds, we work with both GIA and IGI certified diamonds according to your own preference. This is because the GIA currently do not give as an in-depth, specific grading standard for lab diamond clarity or colour, which IGI do.

Sure! We’ll always be discreet with communications leading up to your consultation and throughout the ring crafting process. We don’t write ‘jewellers’ on our deliveries, and you’ll know when to expect your delivery. Before sending, we'll be in touch to confirm a good date for delivery, and will provide your tracking code once your ring is on the way.

There are a few extra things you can do to keep your engagement ring order a secret:

1. Make sure the email address you use to communicate with us is not logged into any shared devices
2. We may call you, unless you ask us not to - so do let us know if you’d prefer to keep all communications to email
3. Make sure you don’t use a shared card to place your order
4. Don't ask your partner their ring size, and don't try bring in a ring for us to measure - we can make really good, educated estimate based on your partner's height, clothing size and photos of them! And we offer free resizing if it isn't quite right first go.

Rings typically take 4 to 5 weeks to craft.

If you place your order in store, we may be able to craft simpler designs in a shorter time frame - please make your consultant aware if you require your ring in a tight time frame and check what will work best for you.